This workshop was created for manager teams for retail stores prior to a grand opening of a new location. Overall 8 hours, it can be broken apart into smaller segments or done in a single day depending on the needs of a particular team. 

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This workshop allows store leadership to create a unified front for conduct, expectations, communication strategies, milestones, and overall long-term success planning for their store. 

This module is an introduction to a technical troubleshooting theory called "Split-Half Issue Isolation" used by technical support phone agents handling inbound calls from users expereiencing an unexpected issue. While Mercari is simply one app of millions, our team wanted to ensure we did everything in our power to resolve issues before sending the customer to another support team. 

This concept has been used by myself to train basic troubleshooting for multiple roles and scopes of responsibility.

When a lot people in job-hunting Discord server were asking me for tips on designing PowerPoint presentations that were eye catching and informative, I drafted this small presentation over the course of a day. 

While it's a small module, it showcases some of the basic design elements I use repeatedly in my work across the board.